Contact
Talk to a person
It is a small company, so email reaches someone who can actually answer. We aim to reply within two working days.
Local businesses
Tell us what you sell and roughly how much of it. We will come back with what listing would look like for you.
hello@backmytown.comCommunity groups
Tell us the group, the town, and roughly how many families are behind it. We will set you up ready for launch.
hello@backmytown.comBringing BackMyTown to your town
If you are a PTA chair, club secretary or business owner who wants this where you live, start here.
hello@backmytown.comData protection and privacy
Requests about your personal data, including access, correction and erasure. We respond within one month.
privacy@backmytown.comCompany details
BackMyTown Ltd
Registered in England and Wales
Company number 17360461
Email reaches us fastest. Our registered office address is a correspondence address rather than a shop or a collection point, and it is published in full in our Customer Terms and Privacy Policy.
A note on order problems
Once BackMyTown is trading, anything to do with a specific order (a refund, a missing item, a cancellation) goes to the business you bought from first, because your contract is with them and they hold the money. Their details are on your order confirmation.
If you cannot get it resolved, write to us and we will chase it. We cannot decide a dispute for you and we hold no funds to refund you ourselves, but we can lean on it. Your card chargeback rights are unaffected.